Haus Policies
We take pride in offering a hand picked curated collection of pre-owned luxury items. To ensure transparency and a smooth shopping experience, we would like to inform our valued customers about our "As Is" policy.
Definition of "As Is": "As Is" means that the item is sold in its present condition, without any warranties or guarantees, expressed or implied. This includes but is not limited to the absence of warranties of merchantability or fitness for a particular purpose. Customers are encouraged to thoroughly inspect items before making a purchase.
Pre-Owned Nature: All items in our boutique are pre-owned and, as such, may exhibit signs of wear and tear consistent with previous use. These signs may include minor scratches, scuffs, or alterations. We strive to accurately represent each item's condition through detailed descriptions and high-quality images on our website.
No Refunds Policy: We do not offer refunds on any purchased items. Once a purchase is made, it is considered final. We strongly encourage customers to carefully review product details, including images and descriptions, and to ask any relevant questions prior to completing a transaction.
Inspections: Customers are welcome to inspect items at our pop up events or request additional information before making a purchase. Due to the nature of our "As Is" policy, we do not allow returns or exchanges based on issues that could have been identified during the inspection process.
Authenticity Guarantee: We guarantee the authenticity of all our luxury items. In the rare event that an item is found to be counterfeit, customers may contact us within 7 days of purchase for further assistance.
Finalizing the Purchase: By completing a purchase at our boutique, customers acknowledge and accept our "As Is" policy, including the absence of refunds.
Contact Us: If you have any questions or concerns regarding our "As Is" policy or the condition of a specific item, please feel free to contact our customer service team.
We are here to assist you and ensure that you have a positive shopping experience with us.
Thank you for choosing Haus of Vestige. We appreciate your understanding and support.
If you have any questions, comments or concerns about our policy, click here!